Terms & Conditions/License Agreement

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FMS-Licensing Agreement for FMS Dispatcher

This agreement is between Freight Management Software Pty Ltd ABN 511 024 544 37 ACN 102 454 437 (“FMS” and “The Developer”) and person named as the client in the Schedule/Proposal. (“the client”).


FMS Dispatcher is an electronic dispatch system that assists the client in controlling their freight costs. FMS Dispatcher was specifically designed to minimize the workload of a multi-carrier shipper and to provide dispatch data files electronically to carriers through the one system. FMS Dispatcher has been developed by Freight Management Software Pty Ltd ACN 102 454 437 (the Developer).

Technical Support

FMS Dispatcher is designed to enable the software to be updated and serviced via the internet. Most problems can be resolved quickly over the internet with assistance from our programmers and technicians who are available to guide the client through the restoration procedure. If the fault is found to be related to hardware, other software or user fault, a service charge may be applied.

Should a site visit be necessary which is subsequently determined to be related to hardware, other software or user fault, a service charge will be applicable of $150.00 per hour with the client charged for a minimum of two (2) hours. (Certain areas will also attract travel and related costs.)

Database Conversion

FMS will format the clients customer database prior to installation (matching suburbs to postcodes) to assist carriers in correctly sorting freight for transportation. The quality of the address information will depend on the accuracy of the information supplied by the client in the file. It remains the client’s responsibility to verify the accuracy of the data prior to use. FMS software automatically validates a new customers entry, however, the client must ensure all updated files e.g.; carriers files, postcodes files and rate files from FMS are downloaded and installed without delay.


The agreed one off installation fee will be charged to the client and will be payable within seven days of the date of the invoice. The basic installation fee as set out in the investment schedule (for one stand-alone workstation or server and up to three networked workstations) covers the initial set-up, including basic data file conversion (refer database conversion section), generic labels and consignment note format, major carrier label format, three rate files and one postcode file to suit three nominated carriers. Two hours of installation and system testing are done by remote login via the internet (systems protected by firewalls etc, may incur extra time and costs) for the client which includes one hour of basic user training on the day of installation. Follow up training is available by arrangement (at additional cost to the client). Excessive installation time caused by permission issues or connectivity problems are chargeable.

Limited Warranty

At the sole discretion of FMS, FMS will arrange to replace FMS Dispatcher or arrange for provision of equivalent FMS Dispatcher or arrange to repair FMS Dispatcher whichever is the cheapest should FMS Dispatcher be found to be faulty or defective during the Licence Period. The warranty provided by the Developer in relation to FMS Dispatcher shall be limited to replacing FMS Dispatcher, or providing equivalent FMS Dispatcher or repairing FMS Dispatcher whichever is the cheapest and shall not encompass any claims relating to damages, including but not limited to loss of product, data, commercial damage, incidental, consequential, or other similar claims.

Any condition or warranty which would otherwise be implied by law to this agreement is hereby excluded. Where legislation implies in this agreement any condition or warranty, and that legislation avoids or prohibits provisions in a contract excluding or modifying application of or exercise or liability under such condition or warranty, the condition or warranty will be deemed to be included in this agreement.

Despite any other provision to the contrary in this agreement, FMS will not arrange to provide to the client the benefit of the limited warranty provided by the Developer as set out above, if the fault or defect is related to hardware used by the client or other software used by the client; or if the fault or defect is directly or indirectly caused or contributed to by the client’s error, negligence or breach of this agreement which includes but is not limited to unauthorized use, copying, modification, reverse engineering of FMS Dispatcher or the Media; or the Operating Manual.

For the avoidance of doubt, FMS’s responsibility if any to the client pursuant to this clause is limited to conveying to the client the benefit of the limited warranty given by the Developer in relation to FMS Dispatcher, and FMS provides no further warranty to the client in relation to FMS Dispatcher.

Operating Manual

The client acknowledges the Developer’s proprietary interest in the Operating Manual and covenants that it will not copy the Operating Manual except with the prior written consent of FMS and for the purpose of using FMS Dispatcher in the manner reasonably contemplated by the parties.

License Agreement

Each warehouse using FMS software will attract an annual fee for licensing and technical support. Receipt of the licensing fee grants a non-exclusive right to the client to use one copy or copies (as specified in this agreement) of the FMS dispatcher system during the Licence Period. Each License Period of one year shall be paid 30 days in advance of the anniversary date. Failure to meet these terms will deem to be a request to cancel this agreement. FMS is not required to provide updates or new releases to the client pursuant to this agreement. FMS reserves the right to increase any fees charged by it and to impose other software servicing charges on the client upon giving one month’s notice in writing to the client.

FMS’s Warranty

FMS warrants that it has the right to grant the licence referred to in this agreement to the client.

Rate File Conversions

FMS will, if required, convert soft copy rates files provided by the client, or clients preferred carriers, into the FMS Dispatcher format as part of the initial installation fee (up to three files, extra files attract a programming fee payable by the client). FMS shall not be liable to validate or check that information. It remains the client’s responsibility to verify the accuracy of the supplied rates once loaded in the dispatcher system. If after installation additional rates are required, FMS will charge an hourly rate to the client to convert the new data.


In the event that the client fails to pay the Licence Fee by the due date, FMS shall be entitled to suspend its remaining obligations under this agreement and to re-possess FMS Dispatcher. Should the services of FMS be cancelled by either the client or FMS or should the Licence Period expire, FMS Dispatcher and any other property or information of or relating to FMS are to be returned by the client to FMS at the client’s cost within seven (7) days of such cancellation of services or expiration of the Licence Period. FMS requires three months’ notice of cancellation in writing.

Notice of Copyright

Australian and International copyright laws and treaties protect FMS Dispatcher. FMS authorises the client to make archival copies of FMS Dispatcher for the sole purpose of back -up only. It is illegal to make copies of FMS Dispatcher without the prior written consent from FMS. In particular, it is illegal to make copies of FMS Dispatcher for the client’s own use or for the use of another person or company. Notwithstanding anything to the contrary set out in this agreement, this provision does not seek to exclude or limit the application of sections 47B (3), 47C, 47D, 47E or 47F of the Copyright Act 1968 (Cth).


The Developer retains ownership of FMS Dispatcher whether in their original form or as modified by the Developer or the client. All intellectual property rights in FMS Dispatcher are retained by the Developer. Nothing in this agreement affects the ownership of Moral Rights in FMS Dispatcher.


The client shall not modify the whole or any part of FMS Dispatcher or combine or incorporate the whole or any part of FMS Dispatcher in any other program or system without the prior consent in writing from FMS. If FMS Dispatcher is modified as set out above, the modifications shall, unless FMS directs otherwise, be made in accordance with a written proposal submitted by the client to FMS.

The client shall fully indemnify and hold harmless FMS against any liability incurred if the said modifications infringe the intellectual property rights of a third person. FMS Dispatcher as modified remains the property of the Developer and this agreement shall continue to apply to FMS Dispatcher as modified. Notwithstanding anything to the contrary set out in this agreement, this provision is subject to any right of modification arising pursuant to sections 47B (3), 47C, 47D, 47E or 47F of the Copyright Act 1968 (Cth).

Reverse Engineering

Except as expressly permitted by sections 47B (3), 47C, 47D, 47E or 47F of the Copyright Act 1968

(Cth), the client shall not reverse assemble or reverse compile FMS Dispatcher or any part of FMS Dispatcher.


Risk of loss or damage to FMS Dispatcher, the Media, and the Operating Manual shall pass to the client upon delivery of FMS Dispatcher to the client.


The client shall be responsible for protecting FMS Dispatcher, the Media and the Operating Manual at all times from unauthorised access, use or damage.

Transport Carrier and Client’s Responsibility

1. Nothing in this agreement excuses the client from complying with the terms and conditions of its transportation service agreements with its customers or from complying with the provisions of the Australian Dangerous Goods Code (Road and Rail). By signing this agreement, the client as the transport carrier (irrespective of the party paying the freight charge) accepts total responsibility for all its transportation service transactions and indemnifies FMS in relation to any claims whatsoever and howsoever caused whether directly or indirectly in relation to the provision of transportation services by the client.

2. FMS send data to any carrier that requires an electronic file in one of the FMS standard conversion formats free of charge. However, if the client requests a new or existing carrier who has requirements outside the FMS standard data formats, a custom format will be written by FMS to meet the carriers requirements at a one off charge to the carrier of $780.00+GST.

Payment Terms

1. Licences and installation charges prior to installation.

2. Interface and modifications 50% deposit due prior to commencement of work and balance due after satisfactory testing.

Change to Prices

Notwithstanding any other provision of this agreement, FMS reserves the right to change the prices of providing any goods or services to the client under this agreement and to impose new charges relating to FMS Dispatcher upon providing thirty (30) days written notice to the client. Fees are subject to increases on 1st of July annually in line with the CPI (Consumer Price Index). Failure to meet these terms will deem to be a request to cancel this agreement.


FMS may assign, whether in whole or in part, the benefit of this agreement or any rights or obligations under this agreement without reference to the client. The client shall not assign, whether in whole or in part, the benefit of this agreement or any rights or obligations under this agreement without the prior written consent of FMS. Such consent is not to be unreasonably withheld.


A party will not, without the prior written approval of the other party, disclose the other party’s Confidential Information. A party will not be in breach of this provision in circumstances where it is legally compelled to disclose the other party’s Confidential Information. Each party will take all reasonable steps to ensure that its employees and agents, and any subcontractors engaged for the purpose of this agreement, do not make public or disclose the other party’s Confidential Information. Notwithstanding any other provision in this agreement, a party may disclose the terms of this agreement (other than Confidential Information of a technical nature) to its related companies, solicitors, auditors, insurers and accountants. This clause shall survive the termination of this agreement.

Resolution Clause

If a dispute arises out of or relates to this agreement a party may not commence any court proceedings relating to the dispute unless that party has complied with this clause except where the party seeks urgent interlocutory relief.

A party claiming that a dispute (“the dispute”) has arisen under or in relation to this agreement must give written notice to the other party specifying the nature of the dispute. On receipt of that notice by the other party, the parties must endeavour to resolve the dispute expeditiously using informal dispute resolution techniques such as mediation, expert evaluation or determination or similar techniques agreed by them.

If the parties do not agree within seven (7) days of receipt of the notice referred to in this clause (or such further period as agreed in writing by them) as to:

1. The dispute resolution technique and procedures to be adopted;

2. The timetable of all steps ¡n the proceedings; and

3. The selection and compensation of the independent person required for such techniques, the parties must mediate the dispute in accordance with mediation rules relevant at the time in the State of NSW.

If the dispute is not resolved by mediation as set out above, the dispute shall be submitted to arbitration in accordance with, and subject to, the rules for the conduct of commercial arbitrations of the Institute of Arbitrators and Mediators, Australia. During such arbitration, both parties may be represented by a duly qualified legal practitioner.


No variation of this agreement will be effective unless in writing and signed by the parties to this agreement.

Entire Agreement

This agreement supersedes all prior agreements, arrangements and undertakings between the parties and constitutes the entire agreement between the parties relating to FMS Dispatcher. No addition to or modification of any provision of this agreement shall be binding upon the parties unless made by written instrument signed by a duly authorised representative of a party.


Expressions used in this clause and in the GST Act have the same meanings as when used in the GST

Act. In addition to paying the Licence Fee and any other amount payable or in connection with this agreement (which is exclusive of GST), the client will pay to FMS an amount equal to any GST payable for any supply by FMS in respect of which the Licence Fee or any other amount is payable under this agreement. The client will make such payment either on the date when the Licence Fee or any other amount payable by the client under this agreement is due or within 7 days after the client is issued with a tax invoice, whichever is the later.

Governing Law

This agreement shall be governed by and construed in accordance with the laws for the time being in force in the State of NSW Australia and the parties agree to submit to the jurisdiction of the courts and tribunals of that State.


‘Australian Dangerous Goods Code (Road and Rail)’ means the code prescribed by the Department of

Infrastructure, Transport, Regional Development and Local Government (Cth) as amended from time to time.

‘Confidential Information’ means information that is by nature confidential but does not include information already known to the receiving party at the time of disclosure by the other party; or information in the public domain other than as a result of disclosure by a party in breach of its obligations of confidentiality under this agreement.

‘GST’ means GST within the meaning of the GST Act.

‘GST ACT’ means A New Tax System (Goods and Services Tax) Act 1999 (Cwlth)

‘Licence Period’ means the term of the licence referred to in this agreement.

‘Media’ means the media in which the FMS Dispatcher is recorded and printed.

‘Moral Rights’ mean a right of attribution of authorship; or a right not to have authorship falsely attributed; or a right of integrity of authorship; or a right of a similar nature which is conferred by statute, and which exists or comes to exist anywhere in the world in a deliverable form comprised within the agreement.

‘Operating Manual’ means the content as set out in the Help File of FMS Dispatcher.

‘Schedule’ means schedule attached to this agreement and which forms part of this agreement.